paus138 Casino & Sportsbook FAQ

paus138 does not charge processing fees for deposits or withdrawals. However, your bank or payment provider may impose charges. For example, if you deposit via your BCA or e-wallet account, your bank may charge a transfer fee; if you use mobile banking or local payment, the e-wallet provider may deduct a small percentage. These fees are set by your financial institution and paus138 has no control over them. Always verify fees with your payment provider before proceeding. Our platform only forwards your transaction to the payment gateway—we retain no portion of your deposit or withdrawal.

Withdrawal requests are processed during standard business hours, Monday through Friday. Once submitted, your request enters our verification queue. Routine withdrawals—those from established accounts with complete identity verification—are typically reviewed and approved within one to two business days. First-time withdrawal requests or large amounts may trigger additional verification steps, which can extend the timeline to three to five business days. You will receive email confirmation at each stage: submission, verification, approval, and final processing. Your funds are then transferred to your verified payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking). Bank transfer delays occasionally occur due to external network congestion; contact our team if funds do not arrive within the expected timeframe.

paus138 offers four primary game categories: (1) Slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, with scheduled daily and weekly tournaments; (2) Live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger, and Andar Bahar with professional dealers in multi-camera studios; (3) Sportsbook markets—football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), plus horse racing, badminton, and MotoGP; and (4) Esports markets—Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules, settlement procedures, and market hours. Review the game-specific rules before participating.

Free bets and free spins are promotional offers that may be credited to your account under specific conditions (for example, after your first deposit or during holiday periods such as Idul Fitri or Imlek). Free spins are applied to eligible slot games and can be used during the promotional window; free bets appear in your account as a separate balance usable on sportsbook or live-dealer markets. Both have expiration dates and usage terms. Once promotional balances are used, they cannot be recovered. Check your account's "Promotions" tab to see active offers, usage rules, and expiration dates. Promotional balances are separate from your main balance and are forfeited if your account is closed.

paus138 encrypts all data in transit using HTTPS/TLS protocol and stores sensitive information (email, identity documents, payment details) in secure databases with restricted access. We do not store full payment card numbers; instead, payment information is processed through certified third-party gateways. Your password is hashed and never transmitted in plain text. We conduct regular security audits and maintain industry-standard firewalls and intrusion-detection systems. You share responsibility for account security by using a strong, unique password and never sharing your login credentials. If you suspect unauthorised access, change your password immediately and contact our support team. For detailed information, review our privacy policy

Contact our support team by submitting an inquiry through your account's Help section. In your message, include your username, a clear description of your issue, and any relevant transaction IDs or screenshots. Our English-language support team operates Monday through Friday during standard business hours and typically responds within one to two business days. For urgent account security issues (suspected unauthorised access, password compromise), flag your message as urgent in the form and our team will prioritise the ticket. Average response time for urgent security inquiries is four to six hours during business hours. During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer; automated confirmations will notify you of our holiday schedule.

paus138 services are available only in jurisdictions where local law permits online gaming and sportsbook activities. We do not operate in territories where such activities are prohibited. Users are solely responsible for verifying that their own jurisdiction permits access to paus138 before opening an account. Our legal compliance team monitors regulatory changes; if a jurisdiction introduces restrictions, we will notify affected users and facilitate account closure and fund withdrawal. For specific questions about service availability in your area, contact our support team. Review our legal notice for complete information about jurisdiction-specific restrictions and user responsibilities.